SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-5 day processing time.
||*Estimated Shipping Time
||7-20 Business days
||10-25 Business days
|Australia, New Zealand
||10-25 Business days
|Central & South America
||15-40 Business days
||7-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BabyTibet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://babytibet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast shipping, nice product, easy to contact !
She's perfect. my daughter is ta very well. she's in without the sun, good material.
Quality-good price, very useful for young children! I love it and recommend it
This great super pretty and big and my kids love it and shipping was super fast
Perfect. Product like the pictures.
As in picture. Super fast shipping!!
The tent is excellent. Fully corresponds to the description. Delivery is fast. The size is very large. On the beach have not tried yet, but at home the child liked. Thanks to the store.
super fast delivery! cool tent, baby likes it a lot!
He's arrived in 10-11 days. The product is just as it is in the photos. It's a little cumbersome your pick-up to keep it. Very satisfied.
Very good product. It looks really good.
the product is really great. on the other hand the store does not answer the messages, and it took a long time to send me the product.
so big, looks exactly like the picture, really good value for money.
Very happy! Thank you!
Better than I expected!!!! Pink color looks like dusty pink. Love it!!!! fast delivery
Good quality for such price. Was delivered to Latvia in 8 days. Thanks
I love very good shopping and 2 weeks in barcelona
Item very good came inside a closed very comfortable
From monento i just opened it, all right the pink color is a stick pink pulling mauve, i haven't tried it on the beach yet then i'll update. Now i have to see how it closes has come super fast! 10 days.
Arrived within 15 Day
Artikal them after the description, probacemo GA for more, poručeno 11.5 stiglo 3.6. 2019 zadovoljna svim
All as in the picture, the right purchase.
Cool awning. Good quality. Tried to collect water, does not let, easily folds.
I haven't opened it yet, it comes in a case with instructions.
Article confirms to the description, easier to fold than I would have thought