Frequently Asked Questions
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Is your site safe to use?
Absolutely! We respect the privacy of our customers.
We collect and store information about the pages viewed by all of our website visitors. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our customers. Information may include web pages and your computer’s internet protocol (IP) address.
- The areas on our site you’ve visited and may be interested in seeing again
- The items you’ve placed in your shopping cart
- The only personal information our cookie can contain is information that you supply yourself
We want you to be able to shop with us with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to contact us at firstname.lastname@example.org.
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How can I add a discount code to my order?
If you have a discount code, you can enter this code on the checkout page. Follow us on Instagram and Facebook for up to date offers and coupon codes!
What forms of payment do you accept?
We accept Paypal payments and the following credit cards:
- American Express
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
How are shipping costs calculated?
There is no shipping cost. We offer free worldwide shipping.
Where do you ship?
We ship worldwide, including P.O. boxes and APO FPO/DPO addresses.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||7-20 Business days|
|Canada, Europe||7-20 Business days|
|Australia, New Zealand||7-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-30 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
More information about our shipping please read here.