We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
|Location||*Estimated Shipping Time|
|United States||7-20 Business days|
|Canada, Europe||10-25 Business days|
|Australia, New Zealand||10-25 Business days|
|Central & South America||15-40 Business days|
|Asia||7-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To samara came the parcel for 1,5 weeks. quality fire!!!
I ordered it on 9/5/19 and it arrived on 21/5/19. Good product.
The item was not tracked. Everything is super. Bright, beautiful. The baby is happy. I'll order more.
Order arrived in usa for 8 days. Thank you All as in the picture, the size of the animal is good on the handle of the child 1 year, he does not yet understand how to insert the animals in their place, but they really liked
Wow! 12 days to moscow time! There are no complaints about the quality. I recommend.
Toys nicely made, all to yourself fit, very comfortable and aesthetic robe graphic, items carefully packed, fast shipment. Recommend.
We liked the toy, a good development, the details are all smooth!
Quality is excellent, delivery is 1,5 weeks
It came very quickly thank you :) packed in a puppy-not bent
Tovar polucila ocenj bistro-za 10 dnej! Upakovan ocenj horoso v pupircatij kuljok, doslo vsjo Celim, krasocnim, krasivim. ocenj dovoljna tovarom, Rekomenduju!!! Zakazivala vtoroj once U etogo prodavca. Prodavec otlicnij! Spasibo!
I order a second time from this store, the first was vegetables, the second transport, many write the edges are not processed, look at the photo, everything is just a super bright game and everything is done very well, it came quickly for 3 weeks in surgut, i recommend everyone!!!!!
Due to poor packaging, the item was damaged but the store returned all the money. Quality is good but needs to be packed more carefully.
The board is good, but a little thin-not solid wood, but glued plywood. The main thing is that the child liked.
Ocenj bistro prishol Tovar. Jarkie kartinki ochenj krasivije kachestvennie. Vsjo approx.!!!
Fast delivery, well packed, quality toy. Thank You
Thank you! Good goods, bright details, everything is quality.
Good quality, unles color is not so bright as on picture
good product my children is lucky, thanks store, 5stars
Looks just like the picture. Very cool! Superfast delivery, two weeks only. Thanks a lot!
Very good puzzle, in great condition, really fast delivery, thanks to store very much!
I ordered 2 boards at once and both really liked the pictures bright. Come quickly.
Great! Very fast delivery!! Only I ordered game with different cars but they send me marine animals. But thats ok! Wood is great!