SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
10-25 Business days |
| Australia, New Zealand |
10-25 Business days |
| Central & South America |
15-40 Business days |
| Asia |
7-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 1-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BabyTibet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://babytibet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! It arrived within less than 2 weeks. Really fits the description. My baby loves iT! However, The pillow is quite small and not suitable for “bigger” babies. Our Prince is 4,5 months and 5,5kg and fits perfectely!
Very satisfied, the delivery went fast and the product is as shown in the picture. Good quality!
perfect
beautiful, perfect, very good quality, liked it very much
Super sofa, good quality. Thank you very much. Quickly arrived
Shipment is fast. The downside is that my baby is a bit chubby so its a little struggle for me to put in her legs on the holes. But the product is nice and and Im satisfied with my purchase. Thank you store.
Very fast to arrive. Product quite good. Recommend
I like it... very comfortable
The sofa looks good and is exactly like in pictures. But it’s too early for my 3 month old kid. Will wait for some more time and use it.
Everything ok
Good should just be a little higher otherwise beautiful finish
Good quality, relatively fast shipping
Got the product on the stipulated time. Quality is good.
I LOVE this thing. It is so well made and has a zipper to remove the cover. My 7 month old really likes to sit in it and he doesn't tip over. He looks so comfy in this.
I expected it bigger. a little small and uncomfortable for the baby.
Delivery is fast, track is tracked. Quality davolna (the seams are even, everything is done neatly) but thought that the size will be a little more
jest super !
Very good quality!
Good buy!! Accurate description
Ordered Jan 18th and received the product last Feb 11, 100% the same as what is described. The funny thing is that, my LO is always leaning forward and hesitant to lean back. Seller and product is recommended.
nice item. fast delivery.
VERY SOFT MATERIAL COLOR EXACTLY THE SAME AS PICTURE SUPER FAST TO PORTUGAL RECOMMEND
Super nice, good quality, very happy
Delivery 2 months. Corresponds to the photo and description. Thank You
Super! Quality thing! A child in 6 months just, but not so assiduous in it (more suitable for children younger-to learn to sit)
great has arrived super fast. thanks
The pillow was picked up by the pictures from the reviews, i realized that the picture looks more than how to speak live, but decided to order, the size of the pillow is medium, my baby will be 5 months, starts to sit quietly and she is just right. the quality is good, the filler is good, in general i was satisfied, star 1 took only for the size and by the way it came quickly, for 2 weeks))
Great. And very fast
Love the product came in condition and in good time. I recommend the store
Very good quality. The order arrived very quickly. Thank you
Very good
So cute. Smaller than I thought so if you have a chucky baby..it MAY not work. I would say up to 5 months. My baby is 14 pds and 3.5 months old. she seems to like it so far and it will help him learn to sit up by himself. Baby can lean back in it like a boppy. After he is too large to get into leg part, just use it as a lounger or pillow.
Good product
Very good quality, Fast shipping thanks
All right. we love it.
Arrived after weekly
Beautiful, super soft, arrived in just 3 weeks. Removable. Don 'T stink for nothing rubber/plastic. Ideal for babies 0-6 months
Very nice product
Super fast. Product quality, recommend.
I find the product smaller than it is in the description, but it is of good quality
great
adorable
It’s fantastick thank you very much i love it
He's very handsome!
Great product! Our 7 month old baby can thus sit, and catch toys on the floor around him.
The seat is very wide so if your kid cant stay up on their own you cant use it. Only use if your kid can sit on its own. Its high quality en good fabric. No smell and its very good stitches.
Very good product! Arrived too fast in Brazil! Im very satisfyed!
Super Fast, less than 20 days to arrive, too perfect, parabens
Pretty good! :)
like the picture.food quality, attived fast.