SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
10-25 Business days |
Australia, New Zealand |
10-25 Business days |
Central & South America |
15-40 Business days |
Asia |
7-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 1-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BabyTibet (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://babytibet.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute and cozy.
lovely little outfit can't wait for my nephew to grow into it
I'm very satisfied
Okay
nice :)
100% coton, comme la photo, parfait pour l'automne
muy buen producto totalmente satisfecho
Пришёл очень быстро. Меньше чем за 2 недели. Качество хорошее, только пара ниток торчащих. Так очень приятный на ощупь. Померить пока не на кого, заказала заранее
chegou antes do prazo,material de ótima qualidade,ameiii
Ya probando el producto de muy buena calidad y una entrega perfecta, sin ningun defecto alguno muy hermoso
Produto excelente. Ótima qualidade. 100% algodão. Chegou no prazo estipulado. Obrigado
Honestly even though there are a few loose threads this is AMAZING! I have ordered on here before from different shops and this is probably one of the best things I’ve gotten! Super soft, good size, zipper works great and colour is a little more on the pink side then the purpleish pink in the picture which I actually like! Over all 5 stars!
шикарный камбез !нам 5 месяцев заказывала размер 12м ,заказ шел около месяца , фото сделано после двух стирок , качество не меняется
excellent article. tiens bien au chaud
я очень довольна!просто супер!!
Onwijs leuk! Valt wel wat klein. Onze zoon is 7 maanden en heeft die van 12 maanden aan. Binnen 2 weken was die binnen.
Bonne taille très doux bébé heureux
Maravilloso. De algodón finito como para otoño primavera. Es blando. Recomiendo comprar 1 talle más grande ya que mi hija tiene 16 meses y el de 18 meses le queda algo justo.
binnen 2 weken geleverd, heel erg leuk, valt wel wat groter
Producto llegó antes de los esperado, producto de buena calidad se recomienda 100%
Received in a week and colour looks much nicer in reality, compared to the picture.
Симпатичный костюм, взяли на вырост, качество устраивает, хлопок, швы хорошие. Посмотрим в деле: интересует, будут катышки или нет.
Костюм хороший, своих денег стоит. Смущают швы и молния. Ребенку может быть неудобно.
Beautiful quality product ! Would deal with again !
Te leuk. Mooie stof, ik heb de +18 maanden maat voor een kindje met de maat 86
produto de qualidade incrivel , tecido grosso e de bom acabamento
Супер, на рост 72 неплохой такой еще запас в сантиметров 5-7,как раз к осени дорастем. Доставка 10 дней
Товар пришёл до Оренбурга за 8 дней. Торчат несколько ниточек, а так комбез пришёл без брака. Модель интересная, ножки маленькие, а рукава длинные, брали на вырост.
Look sooooo cute! I got a size 90 baby is long Hough, he’s 9months, it’s a bit small. Looks great, but I could have gone a size up. The fabric is a medium weight, it’s not thick , or too thin. Really well made, sewn neatly, all hemmed and no loose stitches.
размер на 18 месяцев подошел отлично на рост 75 см,даже с запасом. тоненький,мягкий комбез. рекомендую.
Костюмчик шикарный. Пришёл быстро. Запаха нет, ниточки не торчат. Очень ловольна заказом. Правда по размеру пока не могу ни чего сказать брали на вырост.
I ordered 2 of the grey dinosaur romper! They arrives in a week and a half which was sooner then estimated! the quality is great and highly recommend buying!!
looks fine. after first washing no colors faded or any other damage occured. baby will hopefully like it :)